Contact Us
At Sartorially, we value communication with our customers. Whether you have a question about a product, need assistance with an existing order, or would like clarification regarding our store policies, our support team is available to help.
Customers can contact us using the information below.
Business Name: Sartorially
Email: query@sartorially.shop
Phone: +1 (303) 555-0112
Business Address: 3010 15th Street, Denver, Colorado 80211, USA
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -5:00)
Customer Support
Our customer service team is available during our regular business hours to assist with general store-related inquiries.
You may contact us regarding:
- Product questions
- Product availability
- Product specifications
- Order-related questions
- Payment questions
- Shipping information
- Delivery status
- Address-related concerns
- Return requests
- Refund inquiries
- Website-related questions
- General store information
For faster assistance, customers should provide relevant information when contacting us.
Order Assistance
If you are contacting us about an existing order, we recommend including your order number and the email address used when placing the order.
Providing complete information helps us identify your order and respond more efficiently.
For example, an order-related inquiry may include:
- Order number
- Customer name
- Email address
- Date of purchase
- Product purchased
- Description of the issue or question
Please avoid sending unnecessary sensitive payment information through email.
Product Questions
Customers are welcome to contact us before placing an order if they require additional information about a product.
Our team may assist with questions regarding product descriptions, available options, specifications, pricing, and general product information.
Customers should review the information displayed on the relevant product page before completing their purchase.
Shipping Questions
Sartorially offers a standard flat-rate shipping fee of $25 USD.
Our standard delivery process is:
Order Processing: 1–2 business days
Transit Time: 4–5 business days
Estimated Total Delivery: 5–7 business days
Our daily order cut-off time is 5:00 PM. Orders may be processed according to our normal business schedule after the applicable cut-off time.
Please note that delivery estimates are estimates and may occasionally be affected by circumstances outside our reasonable control.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address during checkout.
If an order is delayed, returned, lost, or otherwise affected because an incorrect or incomplete address was provided by the customer, the customer may be responsible for any resulting costs.
We strongly recommend checking your shipping information carefully before submitting an order.
Business Hours
Our regular customer support hours are:
Monday to Friday 9:00 AM – 5:00 PM (GMT -5:00)
Messages received outside our regular business hours may be answered on the next business day.
Mailing Address
3010 15th Street Denver, Colorado 80211 United States
Communication Standards
We aim to respond to customer inquiries in a professional and timely manner. Response times may vary depending on inquiry volume, order complexity, holidays, weekends, or other operational circumstances.
We encourage customers to contact us using the official contact details listed above.