FAQS
What does Sartorially sell?
Sartorially is an online store specializing in sunglasses and related fashion products. Our selection may include different styles, designs, colors, and product variations.
How can I place an order?
Customers can browse our online store, select their preferred product and available options, add the item to their shopping cart, and proceed through the checkout process.
During checkout, customers should carefully review their product selection, shipping information, and order details before completing payment.
What payment methods do you accept?
Sartorially accepts the following payment methods:
- MasterCard
- Visa Card
- American Express
- UnionPay
- Google Pay
Available payment options may be displayed during checkout.
How much is shipping?
Our standard shipping fee is a $25 USD flat rate.
The applicable shipping charge is displayed during the purchasing process where applicable.
What is your processing time?
Orders are generally processed within 1–2 business days.
Processing begins according to our normal business operations after an order has been successfully placed.
How long does delivery take?
The estimated transit time is 4–5 business days.
Including processing time, the estimated total delivery timeframe is approximately 5–7 business days.
What is the order cut-off time?
Our standard daily order cut-off time is 5:00 PM.
Orders received after the applicable cut-off time may be processed on the following business day.
Can I change my shipping address after placing an order?
Customers should provide the correct shipping address when placing their order.
If you notice an address error, contact Sartorially as soon as possible. However, we cannot guarantee that an address can be changed once an order has entered processing or shipping.
Customers are responsible for incorrect or incomplete addresses provided during checkout.
What happens if I enter the wrong address?
Customers are responsible for ensuring that their shipping address is accurate and complete.
If an incorrect address results in additional shipping, delivery failure, return-to-sender, or other related costs, those costs may be the customer's responsibility.
Do you accept returns?
Yes. Sartorially accepts eligible returns in accordance with our Return & Refund Policy.
Our standard return window is 60 days, subject to the applicable return conditions.
Customers should review the complete Return & Refund Policy before sending an item back.
How long do I have to request a refund?
Refund requests must be submitted within 15 days, subject to the applicable conditions described in our Return & Refund Policy.
Who pays for the return shipping?
The customer is responsible for the return shipping cost in all circumstances.
The customer is also responsible for obtaining and paying for the return shipping label.
Do you charge a restocking fee?
No. Sartorially currently charges no restocking fee.
Are there any hidden charges?
No. Sartorially does not intentionally apply additional hidden charges.
Any applicable product price, standard shipping fee, or other charge applicable to an order will be communicated through the purchasing process.
How can I contact Sartorially?
You can contact us through:
Email: query@sartorially.shop
Phone: +1 (303) 555-0112
Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT -5:00).