Shipping Policy
Sartorially is committed to providing customers with a straightforward and transparent shipping experience. This Shipping Policy explains our order processing times, shipping charges, estimated delivery timeframes, address requirements, and other shipping-related information.
By placing an order with Sartorially, you acknowledge and agree to the shipping terms described below.
Shipping Fee
Sartorially currently offers shipping at a flat rate of $25 USD per order.
The applicable shipping fee is displayed during the checkout process where applicable.
We do not intentionally apply hidden shipping charges after an order has been placed.
Order Cut-Off Time
Our standard daily order cut-off time is:
5:00 PM
Orders received after the daily cut-off time may be processed on the following business day.
The cut-off time is based on our stated business schedule and may be affected by weekends, holidays, system maintenance, or other operational circumstances.
Order Processing Time
Orders are generally processed within:
1–2 business days
Processing includes activities such as order verification, payment confirmation, product preparation, packaging, and preparation for shipment.
Processing time does not necessarily include the carrier transit period.
Transit Time
After an order has been processed and shipped, the estimated transit time is:
4–5 business days
Transit time refers to the period during which the shipment is in the carrier's delivery network.
Actual transit time may vary due to circumstances outside our reasonable control.
Total Estimated Delivery Time
The estimated total delivery timeframe is:
5–7 business days
This estimate combines:
Processing: 1–2 business days
Transit: 4–5 business days
Estimated Total: 5–7 business days
Delivery estimates are not guaranteed delivery dates.
Business Days
Processing and delivery estimates generally refer to business days unless otherwise specified.
Weekends and certain holidays may not count toward processing time.
Orders placed around weekends or holidays may therefore take longer to begin processing.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing checkout, customers should carefully verify:
- Full name
- Street address
- Apartment/unit number, if applicable
- City
- State/province
- ZIP/postal code
- Country
- Phone number where required
Incorrect or Incomplete Addresses
Customers are responsible for incorrect, incomplete, or improperly entered shipping addresses.
If an order cannot be delivered because the customer entered an incorrect address, any resulting additional costs, delivery attempts, return-to-sender charges, or reshipping costs may be the customer's responsibility.
Customers should contact us immediately if they discover an address error.
Once an order has entered processing or shipping, we cannot guarantee that the address can be changed.
Delivery Delays
Although we work to meet our estimated delivery timeframe, delays may occasionally occur.
Possible causes include:
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Customs-related delays where applicable
- Incorrect address information
- Operational disruptions
- High shipping volumes
- Other circumstances outside our reasonable control
A delay does not automatically indicate that an order has been lost.
Tracking Information
Where tracking information is available, customers may receive shipment or tracking information after the order has been dispatched.
Tracking updates are generally controlled by the shipping carrier.
Customers should allow reasonable time for tracking information to update after shipment.
Lost or Delayed Shipments
If a shipment appears to be delayed or has not arrived within the expected timeframe, customers should contact Sartorially.
We may review the shipment information and, where appropriate, assist with contacting or investigating the matter with the applicable carrier.
Delivery Attempts
Customers should ensure that someone is available to receive the shipment where required.
If the carrier makes unsuccessful delivery attempts because nobody is available, the customer may need to follow the carrier's instructions for redelivery or collection.
International Shipping
Where international shipping is available, delivery times and procedures may vary depending on the destination.
Customers may be responsible for complying with local delivery requirements and any applicable charges imposed by authorities or third parties, where legally applicable.
Shipping Support
For shipping-related questions, contact:
Sartorially
Business Address: 3010 15th Street Denver, Colorado 80211, USA
Email: query@sartorially.shop
Phone: +1 (303) 555-0112
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -5:00)