Return & Refund Policy

At Sartorially, we want customers to have a clear understanding of our return and refund procedures before placing an order.

This policy explains our return window, refund timeframe, return shipping responsibilities, restocking fees, and general requirements for requesting a return or refund.

Return Window

Eligible returns may be requested within:

60 days from the date of delivery.

Customers who wish to return an eligible product should contact Sartorially within the applicable 60-day return period.

Returns requested after the applicable return window may not be accepted.

Refund Window

Refund requests must be submitted within:

15 days

from the applicable date specified under our refund process.

A return and a refund are not necessarily the same thing. Customers should contact us promptly when requesting either a return or refund.

How to Request a Return

Customers should contact our support team before sending an item back.

A return request should generally include:

• Customer name
• Order number
• Email address used for the order
• Product information
• Reason for the return
• Any other information reasonably required to process the request

Customers should not send products to an address provided by assumption or without receiving appropriate return instructions.

Return Shipping Costs

The customer is responsible for return shipping costs in every circumstance.

This includes the cost of obtaining and purchasing the return shipping label.

Sartorially does not generally provide prepaid return labels unless specifically agreed otherwise.

Customers should retain proof of shipment until the return has been processed.

Return Label

The customer is responsible for arranging and paying for the return shipping label.

Customers should use an appropriate shipping service that provides tracking when possible.

Sartorially is not responsible for a return shipment that is lost or damaged while being returned if the customer has not used a suitable shipping method or cannot provide evidence of shipment.

Return Condition

Returned products should be sent back in an appropriate condition and with applicable original components, packaging, accessories, or other materials where reasonably possible.

Products that have been excessively used, damaged after delivery, altered, or returned without required components may not qualify for a full refund where permitted by applicable law.

Restocking Fee

Sartorially currently charges:

$0 Restocking Fee

No restocking fee will be deducted from an approved refund.

No Hidden Charges

Sartorially does not intentionally apply hidden return or refund charges.

Customers are responsible for the return shipping cost, as described above, but no additional hidden charges or restocking fees are intentionally applied.

Refund Processing

Once an eligible returned product has been received and reviewed, Sartorially may process an approved refund according to this policy.

Refunds are generally issued through the applicable original payment method where possible.

The time required for the refund to appear in the customer's account may vary depending on the payment provider, bank, card issuer, or financial institution.

Refund Eligibility

Refund approval may depend on whether:

• The return was requested within the applicable timeframe
• The product meets the applicable return requirements
• The customer followed the return instructions
• The returned product was received
• The returned product can be reasonably identified with the relevant order

Refunds and Shipping Charges

Unless otherwise required by applicable law or expressly stated by Sartorially, shipping charges may not be refundable.

The customer remains responsible for return shipping costs as described in this policy.

Damaged or Incorrect Items

If you receive a product that appears to be damaged, defective, or different from what you ordered, contact Sartorially as soon as reasonably possible.

Customers may be asked to provide:

• Order number
• Description of the issue
• Photographs of the product or packaging
• Other relevant information

This allows us to review the issue and determine the appropriate resolution.

Refund Timing

After a refund has been approved, the time it takes for funds to appear in the customer's account depends on the applicable payment provider or financial institution.

Sartorially cannot guarantee a specific bank processing timeframe.

Return Shipping Responsibility

The customer remains responsible for return shipping expenses in all circumstances unless applicable law requires otherwise.

This includes:

• Return postage
• Shipping label
• Packaging required for return
• Any carrier fees associated with returning the product

Contact Us Before Returning

Customers should contact Sartorially before sending any return.

Email: query@sartorially.shop
Phone: +1 (303) 555-0112

Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -5:00)